Please have a look at our Frequently Asked Questions.
Orders & Returns
How do I place an Order?
To place an order just add to the cart the products you want. Then access the cart, proceed to checkout, fill in the required fields or log in and then choose the payment method you prefer.
For any need you can write in the chat and an expert operator will help you to proceed.
How Can I Cancel Or Change My Order?
You can cancel or change your order until the shipment has started. To do so just write to us via chat or email to email@example.com
Do I need an account to place an order?
It is not necessary to have an account to purchase the products. Having an account is useful when a customer wants to make more than one order and in case he wants to track the shipment directly from the site.
How Do I Track My Order?
You can track your order directly from the site with your personal account or with any app/site dedicated to tracking a shipment through the code that will be sent by email when the shipment will start.
How Long Will It Take To Get My Package?
It depends on the product: even if very similar, each product has its timing visible from the product page itself. In any case, the customer will be informed about the timing by email or tracking the shipment.
Can I cancel my order?
It is not possible to cancel a confirmed order, since it is processed automatically. However, it is possible to proceed with the return once the package has been received.
What Payment Methods Are Accepted?
We accept both payments viaPaypal, the most secure and convenient digital payment service, and by credit or debit card (Visa, Postepay, MasterCard, American Express).
What happens if I have problems with the order?
For any problem with orders, for example the products have not arrived yet , just let us know by writing to us in chat or to firstname.lastname@example.org with the details of the problem and we will immediately solve it.
What are all the data requested during checkout used for?
The data requested during the checkout is for billing. All data entered will be stored and protected; to guarantee the customer’s privacy no data will be distributed to third parties.